Refund policy

Last updated: November 11, 2026

Dailytada is a trading name of HAILI (HongKong) CO., LIMITED (海力行(香港)有限公司), business registration number 76953980.

Damaged, defective, incorrect or missing items

If an item arrives damaged, defective, incorrect or materially different from your order, contact us as soon as possible, preferably within seven calendar days of delivery. Include your order number, a description and clear photographs of the item and packaging where relevant. This request does not limit applicable statutory time limits or consumer rights.

Review and resolution

We will review the information and, where appropriate, provide a repair, replacement, reshipment, refund or another remedy in accordance with applicable law. We may request further information.

Other returns

For a change of mind or other return, contact us before sending anything back. Eligibility, applicable return costs and instructions will be communicated during review. Do not send merchandise to our registered company address unless customer service has given you return instructions.

Refunds

Approved refunds are generally returned to the original payment method. The time for funds to appear depends on your bank or payment provider. Original shipping and return costs are handled according to the circumstances and applicable law.

Cancellations and rights

Contact us promptly if you wish to cancel or correct an order. Changes may not be possible after processing begins. Nothing in this policy excludes mandatory consumer rights.

Contact service@dailytada.com. For an order, include your order number and a short description of your question.